Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery services.
How do you ensure the freshness of your baked goods during shipping?
All Nonni's products are baked to order and immediately sealed in airtight, food-grade packaging. We use thermal-regulated shipping containers for temperature-sensitive items to ensure they arrive at your door with bakery-fresh quality.
Do you offer gluten-free or nut-free options?
We have a dedicated selection of gluten-free treats; however, our facility processes wheat, nuts, and dairy. We follow strict cleaning protocols between batches, but we recommend those with severe allergies exercise caution.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 48 hours for a full refund or replacement.
How long will my Nonni's treats stay fresh?
Our cookies and biscotti typically stay fresh for 3-4 weeks if kept in their original sealed packaging. For cakes and pastries, we recommend consumption within 5-7 days or freezing them for up to 3 months.
Can I track my delivery in real-time?
Yes. Once your order is dispatched from our kitchen, you will receive an email with a tracking link. You can use this to monitor your package's journey and estimated arrival time.
Do you offer wholesale or bulk ordering for events?
Absolutely. We provide custom catering and bulk discounts for weddings, corporate events, and parties. Please visit our 'Bulk Orders' page or contact our events team at least two weeks in advance.